Ethiopia

 

Case Study Context

Country: Ethiopia
Context: Internally displaced people in the SNNPRS region
Organisation: People in Need
Point Person: Girmay Hadgu, WASH Engineering and Infrastructure Advisor, People in Need
Duration of Training: 2 days
Number of People Trained: 4 members of its WASH team including hygiene promoters and WASH Engineers
Duration of Data Collection: 3 days
Number of Locations: 1

What appealed to you about the Wash’Em tools and made your organisation want to try them?

People in Need decided to try the Wash’Em tools because sometimes the assessment tool we were typically using doesn’t work perfectly, so we wanted to test and then adapt to our hygiene promotion standard across the mission.

 

Having tried the Wash’Em tools, what is different about them compared to the standard processes you used for WASH assessments in crises?

In the usual assessment period, we just focus on the known facts and methods, i.e., asking technical questions, which by nature can be difficult to easily understand. However, in this tool we learned that we should also give attention to people’s internal feelings. The Wash’ Em tools investigate not only whether people are lacking proper handwashing facilities, they also prompt us to explore the internal reasons or motives why people are not practicing handwashing. It digs more into the barriers to handwashing and then triangulates this with personal histories, Touchpoints, Risk Perception and Motives. I liked that there are images with the tools and these are used to support and trigger the questions. It makes it easy for the communities to participate and engage more. Being more interactive helps to us to get at the true cause of the problem. We were also able to analyse the data quickly and easily after the field visit.

“Being more interactive [by using the Wash’Em tools] helps to us to get at the true cause of the problem.”

 

Give an example of one particularly interesting insight you gained from using the Wash’Em tools or something you wouldn’t otherwise have known.

During interviewing with the “personal histories tool”, the IDPs said they were washing their clothes regularly and I was wondering how that is possible in this particular setup. However, through using this tool I learned that it was because they only have one or two items of clothing so washing them becomes a necessity.

 

How does your organisation intend to use the findings?

We will endeavour to design our programmes based on the recommendations and the key behavioural change challenges that we identified. We will keep focusing on making soap and adequate water more available to IDPs. We will consider the latrine handwashing facilities more attractive and accessible to kids. For the hygiene promotion package we engage IDPs in various committees to foster the feeling that they are capable and have meaningful roles in this new setting. Since our audience already gathers at churches and coffee ceremonies, we will link the hygiene promotion to church leaders and community meetings.

Full Stack Web Developer

Join the CAWST team and help build online tools, websites, and apps that have meaningful social impact! We are looking for a creative web developer who is passionate about making information easily accessible and interfaces easy to use. You work well both independently and within a team. You write solid code. You love refactoring, testing, and finding elegant solutions to everyday web challenges.

Join the CAWST team and build websites, apps, and online tools that impact people around the world! We are looking for a creative Full Stack Web Developer who is passionate in making information easily accessible and interfaces easy to use. You work well both independently and within a team. You write solid code. You love refactoring, testing, and finding elegant solutions to everyday web challenges.

The Position: Full Stack Web Developer

Reports to: Director, Virtual Services

Type: Six month contract, with possibility of extension.

Location: Calgary (Canada)

Position start date: As soon as possible

Application due date:  Open until filled

Position Summary

The Full Stack Web Developer will play a central role in the development and integration of CAWST web properties. This includes CAWST’s main website (cawst.org), the Wavemakers website (cawst.org/wavemakers), the Education and Training Resources website (cawst.org/resources), the Biosand Filter Knowledge Base (biosandfilters.info), the Household Water Treatment Knowledge Base (hwts.info), and other mobile and desktop apps.

  • Our stacks are constantly evolving, but currently include AngularJS, Vue, Express, Node, RethinkDB,  Firebase, and Postgres; we also use a handful of AWS services, and run our servers under Ubuntu on AWS EC2
  • Our future stacks include: AWS serverless, GraphQL, Vue/Nuxt and a sprinkle of other fun edge tech
  • We use YouTrack, Trello and Slack for project management and communication, and Adobe tools for visuals
  • We do testing with Karma and Mocha
  • The current web development team includes three Web Developers

Responsibilities

  • Manage 1 to 3 projects (depending on the size of the project)
  • Contribute up and down the stack on the assigned projects
  • Draw on our content experts, graphics team, and other development team members and work with internal and external clients and collaborators

 

Education

  • Bachelor’s degree in software engineering, diploma(s) or certificate(s) web design or similar field

 

Skills and Attributes

  • Excellent knowledge of HTML5, CSS3, JavaScript (ES 6+), Sass, AngularJS 1.x, Typescript
  • Proficiency with development tools such as git, npm, and webpack
  • Solid familiarity with back-end frameworks, including databases, Node web servers, and APIs
  • Proven ability to write clean, readable, reusable code
  • Good judgment: able to handle multiple tasks and balance priorities with various stakeholders
  • Excellent project management skills: scoping, resourcing, time estimates, project team leading
  • Ability to think creatively about challenges, resolve issues, and seek support when necessary
  • Careful attention to detail
  • Work ethic: hard-working, self-motivated, and respectful toward others
  • Good written and verbal English skills

 

Compensation

Discussed in the personal interview.

 

Eligibility

You must be legally able to work in Canada.


To Apply

Please send your cover letter, resume, and attached questionnaire via our LinkedIn page. The position will be open until filled. No phone calls please. Only those candidates able to work in Canada will be reviewed; and only those granted an interview will be contacted.

 

Questionnaire

  1. What has motivated you to consider working at CAWST in this position?
  2. What are your long-term career goals and aspirations? Where do you see yourself in 5 years?
  3. Please attach or link samples of your work (visual and/or code), any public GitHub projects, etc.

 


Organizational Background

CAWST is a Canadian charity that focuses on the principle that clean water changes lives. Safe water and basic sanitation are fundamentals necessary to empower the world’s poorest people and break the cycle of poverty. CAWST believes that the place to start is to teach people the skills they need to have safe water in their homes. CAWST transfers knowledge and skills to organizations and individuals in developing countries through education, training, and consulting services. This ever-expanding network catalyzes individual households in taking action to meet their own water and sanitation needs. Since 2001, CAWST’s client network has expanded to 5,000 organizations worldwide. Together, we are helping millions of people get better water or sanitation.

Our vision is a world where people have the opportunity to succeed because their basic water and sanitation needs have been met.

Our mission is to provide technical training and consulting, and to act as a centre of expertise in water and sanitation for the poor in developing countries.

CAWST values equitable opportunities, sustainable solutions, and collaborative and inclusive processes. We recognize and accept differences in cultural, religious, and political processes.

Donor Initiatives Officer

Do you want to empower donors to have global impact in their philanthropy? Are you a big-picture thinker who enjoys tackling complex interconnected problems? Are you the type of teammate who takes initiative in the face of uncertainty, to set the tone and get everyone organized? Do you have impeccable attention to detail, and take pride in both the accuracy and efficiency of your work? We are looking for an exceptional individual to form the strategic and administrative backbone for our growing fundraising and stewardship activities

Do you want to empower donors to have global impact in their philanthropy? Are you a big-picture thinker who enjoys tackling complex interconnected problems? Are you the type of teammate who takes initiative in the face of uncertainty, to set the tone and get everyone organized? Do you have impeccable attention to detail, and take pride in both the accuracy and efficiency of your work? We are looking for an exceptional individual to form the strategic and administrative backbone for our growing fundraising and stewardship activities

 

The Position: Donor Initiatives Officer

Reports to: Director, Public Engagement & Donor Initiatives

Type:
Full Time, permanent position

Location: The position is based in Calgary, Alberta, Canada

Compensation: Salary will be discussed in the personal interview. Please include salary expectations in your cover letter

Position start date: As soon as possible

Application due date: Applications will be reviewed on a continuous basis until the position is filled. Only resumes of applicants who are legally permitted to work in Canada will be reviewed.

 

Position Summary

The Donor Initiatives Officer is part of CAWST’s Public Engagement and Donor Initiatives (PEDI) team, working most closely with the Campaign Manager on the improvement of systems and processes in support of our major gifts fundraising.

In this position, you will directly support our fundraising through accurate and timely administration of CAWST’s fundraising database and core stewardship activities. You will evaluate the status of our database and record management practices, and work closely with colleagues to implement improvements required. The ideal candidate brings experience working with a fundraising CRM, demonstrates a strong commitment to maintaining data integrity, and understands the importance of excellence in customer service for donors.

This is a demanding role that will require designing and running a number of queries, mailings, exports, and reports in support of CAWST’s relationship building with donors, prospects, and other stakeholders. You will be accountable for the integrity of donor information in the database and will implement data-entry protocols and periodic audits to ensure data accuracy. You will administer all aspects of donation processing, including responsibility for entering donations, issuing tax and acknowledgement receipts, and reporting into the Business Services unit to ensure the proper financial reconciliation and tracking of all donations.

 

Specific Areas of Responsibility

  1. Donation Processing (15%)
  • Processes all donations promptly and to CAWST’s standards, including daily or weekly donor database entry from various donation platforms
  • Generates tax receipts and acknowledgement receipts on a weekly basis
  • Liaises with Business Services to ensure timely transfer and sale of gifts of securities
  • Ensures all public-facing donation platforms have current information, and periodically coordinates with our Public Engagement Officers to update information

 

  1. Stewardship (40%)
  • Develops, implements, and manages our overall thank you correspondence strategies, orchestrating appropriate touch-points for donors of different sizes and relationships, including prompting appropriate calls and emails
  • Orchestrates how different categories of donors are integrated into our broader organizational communications, such as e-newsletters and our Gift of Water campaign
  • Proactively manages credit card expiry for recurring donations
  • Generates donor pledge reminders on a monthly basis
  • Manages donor-facing email inbox and phone lines, responding to all inquiries
  • Supports individual stewardship reporting with accurate donor information
  • Ensures accurate and consistent tracking of donor recognition and mailing preferences
  • Provides strategic and administrative support in donor stewardship (including preparing Briefing Notes and compiling basic donor research)

 

  1. Reporting (25%)
  • Designs and generates annual, monthly, and weekly reports for financial status, prospect management, donor communications, and stewardship activities
  • Creates ad hoc reports, donor listings, and mail/invitation lists as required
  • Analyzes donor trends and makes recommendations on adapting strategies to improve donor retention and donor lifetime value

 

  1. Record Management (20%)
  • Develops, implements, and enforces policies and procedures for donor record management, including CRM, digital records, and physical filing
  • Creates constituent records for new donors and prospects, and enters updates to existing donors’ contact and profile information as required
  • Undertakes a systematic review of existing database records to identify and correct duplicate records and data inconsistencies, and performs regular donor data audit procedures to ensure data integrity
  • Works with fundraising team to ensure the timely and accurate entry of donor actions
  • Monitors and manages tracking of donor stewardship preference data (mailing preferences, proper recognition names, anonymity preferences)

 

Education

  • A bachelor’s degree in a related discipline

 

Experience

Ideal candidates have donor database administration experience (2-5 years), with direct responsibility for donation processing and report generation.

 

Skills & Attributes / Qualifications

  • Excellent computer skills, with intermediate to advanced proficiency in Microsoft Word, Excel and Outlook, in particular Excel
  • Strong interpersonal skills and the ability to work as a team player
  • Highly organized and detail oriented, with an ability to evaluate and respond to changing priorities
  • Ability to handle highly confidential information in a discreet and diplomatic manner
  • Excellent written and oral communications skills
  • Ability to take initiative and work independently
  • Strong problem-solving skills
  • Knowledge of and experience in fundraising, donor relations and prospect management

 

Compensation

Will be discussed in personal interview. Please include salary expectations in your cover letter.

 

To apply

 Please send your cover letter, resume, and attached questionnaire via our LinkedIn page. The position will be open until filled. No phone calls please. Only those candidates able to work in Canada will be reviewed; and only those granted an interview will be contacted.

 

Questionnaire

 Please be as specific as possible and try to keep each answer under half a page.

  1. What has motivated you to consider working at CAWST in this position?
  2. When sending a donor a thank you letter, what are the most important considerations?
  3. Describe your experience and role in working with a donor database. What strategies do you feel are most important for maintaining the accuracy and currency of donor information?
  4. How does this position relate to your long-term career goals and aspirations?

 


About CAWST

 

CAWST is a Canadian charity that focuses on the principle that safe water and basic sanitation are fundamentals necessary to empower the world’s poorest people and break the cycle of poverty. CAWST transfers knowledge and skills to organizations and individuals in low- and middle-income countries through education, training, and consulting services. Since 2001, CAWST’s global client network, including governments, community-based charitable organizations, local enterprises, international development agencies, and educational institutions, has helped 14.9 million people get better water or sanitation.

  • Our vision is a world where people have the opportunity to succeed because their basic water and sanitation needs have been met.
  • Our mission is to provide technical training and consulting, and to act as a centre of expertise in water and sanitation for the poor in developing countries.

Our office is located in Calgary, Alberta, Canada and is easily accessible by transit. We offer competitive salaries and benefits packages for our employees. We employ people based on education, ability, knowledge, experience, and suitability to the position, without regard to personal characteristics such as race, religion, sexual orientation or gender.

The Financial Post newspaper named CAWST one of the Top 23 Charities in Canada in 2017. Read the article.

 

Context for this posting

In support of our vision and mission, CAWST is increasing awareness of our cause and work within Canada, building our base of Canadian supporters to expand our impact. Breaking the water-poverty cycle saves lives, improves health, and empowers with the opportunity to learn and go to school.

In this role, you will be part of a multi-year public engagement and fundraising initiative to create a step-change in awareness and engagement in CAWST and our mission. We view public engagement and fundraising as a long-term, ongoing activity that needs to be adaptive to fast-changing communication tools and channels. By focusing on engaging Canadian philanthropists, we intend to build our fiscal resilience and sustainability. We have strong in-house public engagement and fundraising capability and are further building it – with you on board.

 

How can implementers use evidence to inform their handwashing programme design?

Integrating evidence into programming

Over the last twenty years we have seen a growing number of publications about handwashing with soap and behaviour change. It can be hard to keep up with the literature. It can also be hard to know how to apply research findings to your programmes. In this blog I outline five key programme recommendations based on our current state of knowledge about handwashing.

 

1. Knowledge is not the answer

Almost everyone has a basic understanding of disease transmission and can explain the benefits of handwashing in simple terms – even populations with low levels of formal education (1,2). Unfortunately, having bio-medical knowledge does not mean that people are more likely to wash their hands with soap. Several studies have demonstrated that handwashing programmes which only focus on improving bio-medical knowledge have no effect on behaviour (3-6). Maybe this is not so surprising. If about 90% of people already know the benefits of handwashing, then increasing this by a few percentage points is not going to create a change of public health significance. Research also suggests that bio-medical ‘facts’ sit alongside a range of other beliefs and competing priorities (1, 7-10). Just think about your own behaviour. At the times when you need to wash your hands, say for example when you are about to sit down and enjoy a nice homemade dinner, you are not likely to be contemplating the transmission of faecal-oral pathogens! You will be smelling the tasty food, worrying about all the things you have to do, talking to your family, etc. All these other distractions mean that we rarely activate the health knowledge we possess at the times when it could be most useful.

 

2. Infrastructure really matters

Handwashing promotion programmes often deprioritise the most important mode of changing behaviour: improvements to handwashing infrastructure and products. Did you know that if households have access to a handwashing facility they up to 60% more likely to wash their hands with soap (6, 9, 11-16)? If soap and water are always available at that handwashing facility then people are 2-3 times more likely to wash their hands with soap than if these things were absent (13, 17-22). When handwashing facilities are conveniently located near the kitchen or toilet (20) and desirable and attractive (e.g. the facility has bright colours, has a soap container, has a mirror) (11, 15, 23-25) this can increase handwashing rates even further. This means that if we design handwashing promotion programmes comprising of only ‘soft’ behaviour change techniques in areas where the basic handwashing ingredients are lacking, then we may see no effect on behaviour. We may also risk offending or disengaging local populations who might wonder why we are promoting a behaviour that is not feasible for them to practice.

Handwashing programmes should also think carefully about how physical environments can be modified to cue handwashing behaviour. Using ‘behavioural nudges’ is one way of doing this. For example, one study showed that if you paint footprints on the path between the toilet and the handwashing facility handwashing behaviour increases by 64% (26). Another study paced an image of eyes above a handwashing facility, resulting in people being 10% more likely to wash hands (27). Lastly a study in a displacement camp found that putting toys in soap made handwashing more fun for children and made them 4 times more likely to wash their hands with soap (28).

 

3. Focus on getting people to wash their hands more frequently rather than more thoroughly

You will have all have seen posters which spell out the multiple steps of ‘correct and thorough handwashing with soap’. It might surprise you though that we don’t have good evidence to support most of these steps. We know that the following things can be beneficial: running water that allows you to rub both hands against each other to create a good soapy lather, cleaning under your nails and under jewelry, and drying your hands (29-35). We know that your hands do get cleaner the longer you wash them for but we do reach a point of diminishing returns (where lots of effort is required for fairly minimal additional pathogen removal)(33). On average people wash their hands for less than 10 seconds (36-38) – this nowhere near the WHO recommended 40-60 seconds. We also know that within an hour hands typically get as dirty as they were prior to them being washed (39). This means that if we want to make a public health difference we should focus on getting people to wash their hands more frequently even if they do it for a shorter, more realistic amount of time. Having said all this, thorough handwashing for longer durations, is much more important in healthcare settings or outbreak situations.

 

4. Meaningful behaviour change is not cheap, quick or easy

Handwashing promotion is often cited as one of the most cost-effective public health interventions (40, 41). These figures tend to be misinterpreted by donors and implementers alike and this commonly results in hygiene programmes being underfunded (42). The evidence suggests that sustained handwashing behaviour change is not normally cheap – nor is it quick to design and implement (43, 44). Achieving sufficient ‘dose’ seems to be a critical factor which can make or break a handwashing promotion programme (45-47). The easiest way to conceptualize ‘dose’ is to think about an analogy of a vaccine. Some vaccines are effective after only one dose but for many vaccines a person needs more than one injection in order for the vaccine to work. Similarly, most behaviour change programmes need to interact with target populations on multiple occasions, over an extended period of time, in order to be effective (48, 49). Handwashing programmes also seem to be successful when they target multiple delivery channels (50-53). Ideally programme implementers should consider combining mass media strategies with interpersonal techniques which reach the target population at the community and household level.

 

5. Everyone wants to be seen to wash their hands

Handwashing with soap is a socially desirable behaviour in all cultures. This has several implications for hygiene programmes. Firstly, it means that people are almost 50% more likely to wash their hands if there are other people in a public bathroom (27, 54, 55). Handwashing interventions which remind people that others might judge them on their handwashing behaviour have been shown to be effective (54). Secondly, it can make measuring handwashing behaviour rather challenging. If you ask people if they wash their hands with soap at critical times, most people know that the ideal answer is ‘yes’. This is one of the reasons why we find that self-reported measures handwashing behaviour typically overestimate actual practice. Although there is no perfect way of measuring handwashing behaviour (56-58) the Joint Monitoring Programme now suggests dropping self-reported handwashing measures in favour of using the new global handwashing indicator (59). This is a proxy measure which is rapid and cheap to assess and provides a meaningful comparable indicator.

This article will also be published by the Global Handwashing Partnership.

 


References

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42. Moreland LD, Gore FM, Andre N, Cairncross S, Ensink JHJ. Monitoring the inputs required to extend and sustain hygiene promotion: findings from the GLAAS 2013/2014 survey. Tropical Medicine and International Health. 2016;21(8):1029-39.
43. Greenland K, Chipungu J, Chilekwa J, Chilengi R, Curtis V. Disentangling the effects of a multiple behaviour change intervention for diarrhoea control in Zambia: a theory-based process evaluation. Global Health. 2017;13(1):78.
44. Rajaraman D, Varadharajan KS, Greenland K, Curtis V, Kumar R, Schmidt WP, et al. Implementing effective hygiene promotion: lessons from the process evaluation of an intervention to promote handwashing with soap in rural India. BMC public health. 2014;14:1179.
45. Greenland K, Chipungu J, Curtis V, Schmidt WP, Siwale Z, Mudenda M, et al. Multiple Behaviour Change Intervention for Diarrhoea Control in Lusaka, Zambia: Cluster Randomised Trial. Lancet Global Health 2016.
46. Lewis HE, Greenland K, Curtis V, Schmidt WP. Effect of a School-Based Hygiene Behavior Change Campaign on Handwashing with Soap in Bihar, India: Cluster-Randomized Trial. The American journal of tropical medicine and hygiene. 2018.
47. Chase CD, Quy-Toan. Handwashing Behavior Change at Scale: Evidence from a Randomized Evaluation in Vietnam 2012.
48. Cairncross S, Shordt K. It does last! Some findings from a multi-country study of hygiene sustainability. Waterlines. 2004;22(3):4-7.
49. Tidwell JB, Gopalakrishnan A, Lovelady S, Sheth E, Unni A, Wright R, et al. Effect of Two Complementary Mass-Scale Media Interventions on Handwashing with Soap among Mothers. J Health Commun. 2019:1-13.
50. Scott BE, Schmidt WP, Aunger R, Garbrah-Aidoo N, Animashaun R. Marketing hygiene behaviours: the impact of different communication channels on reported handwashing behaviour of women in Ghana. Health education research. 2008;23:392-401.
51. Galiani S, Gertler P, Ajzenman N, Orsola-Vidal A. Promoting Handwashing Behavior: The Effects of Large-scale Community and School-level Interventions. Health Econ. 2016;25(12):1545-59.
52. Gautam OP, Schmidt WP, Cairncross S, Cavill S, Curtis V. Trial of a Novel Intervention to Improve Multiple Food Hygiene Behaviors in Nepal. American Journal of Tropical Medicine & Hygiene. 2017;96(6):1415-26.
53. Biran A, Schmidt W, Varadharajan K, Rajaraman D, Kumar R, Greenland K, et al. Effect of a behaviour-change intervention on handwashing with soap in India (SuperAmma): a cluster-randomised trial. Lancet. 2014;In print.
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56. Ram P. Practical Guidance for Measuring Handwashing Behavior. WSP website: Water and Sanitation Program 2010.
57. Ram PK, Halder AK, Granger SP, Jones T, Hall P, Hitchcock D, et al. Is Structured Observation a Valid Technique to Measure Handwashing Behavior? Use of Acceleration Sensors Embedded in Soap to Assess Reactivity to Structured Observation. The American journal of tropical medicine and hygiene. 2010;83(5):1070-6.
58. Contzen N, De Pasquale S, Mosler H-J. Over-Reporting in Handwashing Self-Reports: Potential Explanatory Factors and Alternative Measurements. PLOS ONE. 2015;10(8):e0136445.
59. WHO, UNICEF. Monitoring Hygiene JMP website,: JMP; 2015 [Available from: https://washdata.org/monitoring/hygiene.

Webinar: Doing hygiene programming better (March 26th, 2019)

Wash’Em produced a webinar on March 26th, 2019 introducing Wash’Em and case studies of the tools being used Here is the recording.

Wash’Em produced a webinar on March 26th, 2019 introducing Wash’Em and case studies of the tools being used. Below is the recording.


About this project

“This project is made possible by the generous support of the American people through the United States Agency for International Development (USAID). The contents are the responsibility of Action contre la Faim (ACF), The London School of Hygiene and Tropical Medicine (LSHTM), and CAWST (Centre for Affordable Water and Sanitation Technology) and do not necessarily reflect the views of USAID or the United States Government.

 

Democratic Republic of the Congo – Kasai

Case Study Context

Country: Democratic Republic of Congo
Context: Internal Displacement in Kasai
Organisation: Medair
Point Person: Tom Russell, WASH Advisor, Medair & Anna Mutula, Trainer (responses from Anna)
Duration of Training: 1 day
Number of People Trained: 3 WASH staff and a security officer
Duration of Data Collection: 3 days
Number of Locations: 3 villages where IDPs live

Having tried the Wash’Em tools, what is different about them compared to the standard processes you used for WASH assessments in crises?

The Wash’Em tools are strategic, fast and easy to learn. Based on testimonies from the staff I trained, the other tools that they are used to using require many days to conduct. They felt that the other tools didn’t really allow them to become aware of the real problems faced by the community. But the Wash’Em tools, on the other hand, have very clear questions and create a climate of trust between the assessor and participant, which allows you to understand the problem and its solution. This has also allowed us to know what exactly the community needs. With KAP questionnaires, the questions are only superficial and the answers are taken out of context. That’s why organizations always think of ‘sensitizing’ the population over and over again even though they are already aware. Wash’Em helps to focus on the behavioural part that is missing.
 

The Wash’Em tools are strategic, fast and easy to learn. Wash’Em helps to focus on the behavioural part that is missing.

 

Give an example of one particularly interesting insight you gained from using the Wash’Em tools or something you wouldn’t otherwise have known.

With Medair, I have conducted  two assessments using the Wash’Em tools in Kasai and Goma. These are very different regions with people facing different issues. But I realised that the activities NGOs are doing in Goma are the same as in Kasai: ‘sensitization or education on handwashing’ but unfortunately that has not brought any positive results. I was surprised to realize that people know the critical moments for handwashing, and how to wash their hands (even children do); but no one was actually practicing it. This is due to unavailability of handwashing facilities, water and soap in their homes. It is great that the Wash’Em tools do also suggest a response to this challenge.

CAWST in the News: World Water Day 2019

CAWST was featured in the news for sparking knowledge and action across Canada for World Water Day.

Calgary, March 22, 2019

For sparking action across Canada, CAWST was featured in multiple media channels on World Water Day.

The Weather Network

The Weather Network aired a story nationally on TV. The online story can be viewed here.

 

660 News Calgary and Edmonton

Tune into 660 News to hear the story (all day on March 22), or check out the article online. This story was also picked up by Edmonton City News.

In observance of World Water Day, CAWST spreads the word on water, with multiple events, and organizing landmarks and national monuments to light blue for the day. Pete Thomson, CAWST’s Senior Director of Training & Consulting, was interviewed on 660 News and talked about this important issue:

World Water Day draws attention to the fact that whoever you are, wherever you are, water is a human right, and it is a big issue in the world right now.

In the world, right now, there are approximately 2.1 billion people (about a third of the world’s population) that don’t have access to safe, readily available water. That’s something I think everybody should care about.

Canadians may not have to put much thought to having access to safe drinking water, yet the daily reality for nearly a third of the world’s population is very different. As Pete shared in the interview, “In the world, right now, there are approximately 2.1 billion people, about a third of the world’s population, that doesn’t have access to safe, readily available water. That’s something I think everybody should care about.”

We are Water

On World Water Day, CAWST premiered a short video on its social media channels, “We are Water“, which was also shared on 660 News.


The United Nations has designated March 22 as World Water Day. This year, the theme for World Water Day is “Leaving No One Behind”. This theme represents the global goal to reach all people with access to safe drinking water and recognizes that a lack of safe drinking water disproportionately affects marginalized groups.

World Water Day only happens one day a year, but here at CAWST we work on it every day! To find out more and to get involved, check out our Paint It Blue page.

Lebanon

Case Study Context

Country: Lebanon
Context: Informal settlements of Syrian refugees
Organisation: Concern Worldwide
Point Person: Olivia Leroux – WASH & Shelter Program Manager, Concern Worldwide
Duration of Training: Half a day
Number of People Trained: 2 hygiene promoters and 2 hygiene volunteers
Duration of Data Collection: 4 days
Number of Locations: 4 tented settlements

What appealed to you about the Wash’Em tools and made your organisation want to try them?

In Lebanon, all WASH actors use the same standards tool to assess the WASH situation in informal tented settlements. Those tools are often quantitative and not qualitative, and also time consuming.

We had been looking for something simpler instead. A qualitative tool to better understand the motivations and obstacles behind handwashing, that did not create survey fatigue among our beneficiaries.

 

Having tried the Wash’Em tools, what is different about them compared to the standard processes you have used for WASH assessments in crises?

Instead of asking the same standards questions about whether or not people know the 5 moments of handwashing, this tool explores the motives behind them. It tries to get a sense of how the context has evolved so that they have changed/adapted their behaviours. The tools go beyond asking whether or not people wash their hands: they help to quickly understand why people do what they do, why they develop some fears, and how their environment is impacting their practices.

The Wash’Em tools are also fun to use and people do not get bored in participating, compared to most of the traditional tools I have used before.

 

These tools go beyond asking whether or not people wash their hands: they help to quickly understand why people do what they do, why they develop some fears, and how their environment is impacting their practices.

 

Give an example of one particularly interesting insight you gained from using the Wash’Em tools or something you wouldn’t otherwise have known.

Here’s one example. We discovered that even if the level of knowledge related to diarrhea and handwashing is high, beneficiaries do not think that diarrhea can actually lead to death or have major health complications, meaning they do not consider diarrhea as a risk, when they reported increased diarrhea after the crisis.

This, of course, is a misconception. In the aftermath of an emergency, about 40% of all deaths are due to diarrhea.

 

How does your organisation intend to use the findings?

Based on the findings, Concern Worldwide has started brainstorming about installing new handwashing facilities adapted to people with specific needs (such as elderly people, and persons with disabilities) and to children (at child height). The doors of the latrines have also been modified to feature a drawing about handwashing, to remind people to wash their hands after visiting the latrines. The drawing chosen will be based on the results of a drawing competition between the children living in the camp.

Some mirrors will also be distributed to these populations for the beautification of the handwashing space. Concern Worldwide would like also to try this tool in a location where no hygiene promotion has ever taken place, to compare the results and also adapt strategies.

As far as the other suggested activities and messages, we will be discussing them at a national level and with UNICEF, who are keen to see more innovative hygiene promotion approaches.

Zimbabwe

Case Study Context

Country: Zimbabwe
Context: Cholera Outbreak
Organisation: Action contre la Faim
Point Person: Tom Heath – WASH Advisor
Duration of Training: Half a day
Number of People Trained: 6 Hygiene Promoters
Duration of Data Collection: 1 day
Number of Locations: 1 urban cholera hotspot

What appealed to you about the Wash’Em tools and made your organisation want to try them?

We believed Wash’Em allowed you to understand a population, to get into the context that matters quickly, with sufficient specificity to use the information  and it gives you activities.

 

Having tried the Wash’Em tools, what is different about them compared to the standard processes you used for WASH assessments in crises?

Wash’Em provides formative data quickly, it digs into beliefs, stories and actual practices, enabling you to develop a better picture of the day-to-day realities. It cuts quickly into the aspects that are interesting when collecting data on hygiene.
 

Wash’Em provides formative data quickly, it digs into beliefs, stories and actual practices, enabling you to develop a better picture of the day-to-day realities. It cuts quickly into the aspects that are interesting when collecting data on hygiene.

 

Give an example of one particularly interesting insight you gained from doing the Wash’Em tools or something you wouldn’t otherwise have known.

We found out that there was no stigma for households with cholera, that people feel out of control. From the perceptions tool we found two interesting conflicting views of risk: one group reported cholera as a spiritual matter, a curse that can only be prevented through prayer. In sharp contrast, in another group which included two people who had experienced cholera, there was more fear. In addition, we found that households who had experienced cholera re-evaluated their priorities in life and spent more time with their family and less time playing snooker!

 

How does your organisation intend to use the findings?

We shared the findings with the Global WASH Cluster during cholera responses. We also tried to incorporate the recommendations into a new proposal and into our intervention strategy.

The Philippines

Case Study Context

Country: Philippines
Context: Super Typhoon Ompong Recovery
Organisation: WASH Cluster (including ACF, Oxfam, Samaritan’s Purse and UNICEF)
Point Persons: Paul Del Rosario – WASH Programme Coordinator and co-WASH Cluster lead, UNICEF
Sandra Corpuz – Hygiene Promoter, Samaritan’s Purse
Nayco Yap – WASH Coordinator ACF
Duration of Training: Half a day
Number of People Trained: 10 WASH program managers, and government
Duration of Data Collection: 2.5 days
Number of Locations: 4 rural villages

Responses from Paul Del Rosario, UNICEF

 

What appealed to you about the Wash’Em tools and made your organisation want to try them?

The ease and speed of gathering and analysing information compared to our usual way of collecting insights on people’s hygiene behaviour, e.g., through Knowledge, Attitude and Practice (KAP) surveys, especially in an emergency, life-saving situation where things necessarily need to be done in the shortest possible time. Potentially also cheaper compared to surveys (e.g., no need to hire enumerators, encoders, etc). We understand the tools were developed through the Global WASH Cluster, which also added to the appeal when introduced in the Philippines through the national WASH Cluster.
 

Having tried the Wash’Em tools, what is different about them compared to the standard processes you used for WASH assessments in crises?

The process is definitely more participatory (compared to a mere survey which tends to be too stiff) and with this, there’s also the opportunity to link up with other WASH issues, for example, water and sanitation. There’s even the opportunity to link to other sectors; for example, from our pre-testing experience in typhoon-affected areas, the link between livelihoods and hygiene behaviour became more apparent.

 

The [Wash’Em tools] process is definitely more participatory (compared to a mere survey which tends to be too stiff) and with this, there’s also the opportunity to link up with other WASH issues, for example, water and sanitation. There’s even the opportunity to link to other sectors.

 

How does your organisation intend to use the findings?

As co-lead of the national WASH Cluster, promotion of the tools to the wider Cluster partners for application during emergency and disaster situations. Possibly also with the wider emergency WASH stakeholders.

 


 

Responses from Sandra Corpuz, Samaritan’s Purse

 

What appealed to you about the Wash’Em tools and made your organisation want to try them?

The Wash’Em tools appeared to be interesting for two reasons: (1) their speed of analysis, where in a matter of 2-3 days, we could come up with a hygiene promotion program; and (2) the holistic data gathering where not only could we get information specifically about handwashing behaviour, but also other factors that affect human behaviour.

Having tried the Wash’Em tools, what is different about them compared to the standard processes you used for WASH assessments in crises?

Unlike the KAP survey which only captures knowledge, attitude and practices, the Wash’Em tools help us gauge what are the factors driving and preventing the community from having proper hygiene practices and proper sanitation facilities. These tools help us see the bigger picture of why people are not washing their hands, so that in return, we can address these issues and get good hygiene practices results.

Give an example of one particularly interesting insight you gained from using the Wash’Em tools or something you wouldn’t otherwise have known.

It is very common for humanitarian actors to provide the community with what we think they need. Having tried the Wash’Em tools, we appreciate the fact that more than giving them the aid to meet their basic needs based on our perspective, we can design interventions that are more sustainable and effective as they are based on their actual needs. This is what was provided by the results of the Wash’Em tools.

How does your organisation intend to use the findings?

We are planning to administer the Wash’Em tools where we currently have WASH programs.

 


 

Responses from Nayco Yap, Action contre la Faim

 

Having tried the Wash’Em tools what is different about them compared to the standard processes you used for WASH assessments in crises?

In general, the tools offer a very logical and systemic approach to get evidence in the field, and a fast approximation for hygiene behaviour programs in emergencies. We had several attempts in the past to address some of the bottlenecks in the Knowledge, Attitude and Practice (KAP) survey with the use of online platforms and real-time approaches. However, there were more misses on opportunities that we failed to look into versus what Wash’Em have achieved in a very short period. Wash’Em is not a perfect tool but it is perfect enough to address some of the issues we had with resource intensive KAPs. The appeal of the tool is pretty straightforward for those who are involved in emergency response programs. It is easy and practical to use, it involves the participation of everyone when analyzing results and you don’t need a specialist to interpret and analyse the data for you. So yes, we are keen in using Wash’Em in our emergency response.

The appeal of the tool is pretty straightforward for those who are involved in emergency response programs. It is easy and practical to use, it involves the participation of everyone when analyzing results and you don’t need a specialist to interpret and analyse the data for you. So yes, we are keen in using Wash’Em in our emergency response.

 

Give an example of one particularly interesting insight you gained from using the Wash’Em tools or something you wouldn’t otherwise have known.

Wash’Em provides a logical, systematic and planned approach for your hygiene behaviour programs. Beyond handwashing, Wash’Em was able to surface other issues that links handwashing practice to other sectors such as livelihoods. I believe that non-WASH people who were facilitating the Wash’Em tool were able to gain a fair understanding of the relationships between hygiene practices and other things, such as people’s livelihoods. Therefore the tools provide organizations a dynamic, creative, innovative and collaborative opportunity to discuss and design humanitarian programs. The tools are not static and they can easily draw a spontaneous response from people’s experiences, including local knowledge, without being too mechanical and predictable. However, there are areas in the tools itself and in their processes that need to be improved.

How does your organisation intend to use the findings?

Action Against Hunger is responding to Wash’Em results by designing a hygiene behaviour program to address and prioritise some of the key issues in handwashing. Action Against Hunger will use Wash’Em in its future response to contribute to the knowledge base on behaviour change.

South Sudan

Case Study Context

Country: South Sudan
Context: Long-term displacement camps
Organisation: Concern Worldwide
Point Person: Eunice Whande, Hygiene Specialist, Concern Worldwide
Duration of Training: Spread across 6 days
Number of People Trained: 20 hygiene promoters (with limited literacy) and two WASH supervisors.
Duration of Data Collection: 4 days
Number of Locations: 1 camp setting

A group using the Wash'Em tools

What appealed to you about the Wash’Em tools and made your organisation want to try them?

We have tried other methods in our communities without really understanding handwashing, and we had been unable to plan effective activities for handwashing with soap.

Having tried the Wash’Em tools, what is different about them compared to the standard processes you used for WASH assessments in crises?

I liked the handwashing demonstration tool the most. With this tool I could get a lot of information by just watching the videos. It gives a true reflection of handwashing practices in the community. It showed how likely it really was that handwashing is practiced—unlike when using other tools where we just rely on what the interviewee says or thinks. The videos were easy to share with the team to discuss the findings, analysis and implementation. We are still using the videos for discussions and implementation of some activities. The other tools were also very helpful and much better to use than the questionnaires or group discussions I had used before.

I liked the handwashing demonstration tool the most. With this tool I could get a lot of information by just watching the videos. It gives a true reflection of handwashing practices in the community. It showed how likely it really was that handwashing is practiced—unlike when using other tools where we just rely on what the interviewee says or thinks.

 

Give an example of one particularly interesting insight you gained from using the Wash’Em tools or something you wouldn’t otherwise have known.

I was surprised where soap for handwashing is kept and the time it would take people to wash their hands with soap in these circumstances.

How does your organisation intend to use the findings?

We will continue to use them for assessments and monitoring. We will also use the videos and the findings to facilitate handwashing discussions.

Democratic Republic of the Congo – Ebola

Case Study Context

Country: Democratic Republic of Congo
Context: Ebola prevention
Organisation: Medair
Point Person: Tom Russell, WASH Advisor, Medair
Duration of Training: Half a day
Number of People Trained: 4 WASH and M&E staff
Duration of Data Collection: 3 days
Number of Locations: 3 high risk locations within Goma city

What appealed to you about the Wash’Em tools and made your organisation want to try them?

I first came across the tools when Sian White shared them at the WEDC conference in Kenya in July of 2018. I had already been working for Medair in DR Congo since the start of the year and in my role as WASH Advisor had been tasked with reviewing our methodologies for developing behaviour change programmes. I had previously come across the RANAS methodology, but it seemed too demanding in terms of the time and resources required to be feasible for our field teams in an emergency situation. The Wash’Em tools appealed to me as they had been designed to be used where time and resources are limited, while at the same time they apply the science behind behaviour change. The idea of creating a “guiding story” on which to elaborate a communication campaign immediately appealed to me.
 

Having tried the Wash’Em tools what is different about them compared to the standard processes you used for WASH assessments in crises?

In DR Congo with regards to understanding behaviours we have been using Knowledge, Attitude and Practice (KAP) surveys, which do include some observation. Where Wash’Em is different is that, firstly it does not require as many resources in terms of time and staff. In one week we were able to both train our staff to use the Wash’Em tools as well as carry out the assessments, whereas a wide-scale household survey may take a few weeks to organise, implement and then write up. I get the sense that the Wash’Em tools provided a way to dig a little deeper into the stories of the people we met. In a typical KAP household survey, questions are quite closed as we look for yes and no answers. Whereas with the Wash’Em “Personal Histories” tool, for example, we have an opportunity to learn more about the experience the person we are meeting is going through. This seems to provide greater depth than a wide-scale household survey.

… the Wash’Em tools provided a way to dig a little deeper into the stories of the people we met. In a typical KAP household survey, questions are quite closed as we look for yes and no answers. Whereas with the Wash’Em “Personal Histories” tool, for example, we have an opportunity to learn more about the experience the person we are meeting is going through. This seems to provide greater depth than a wide-scale household survey.

 

Give an example of one particularly interesting insight you gained from using the Wash’Em tools or something you wouldn’t otherwise have known.

In my role as a WASH Advisor I particularly appreciated the opportunity to see how handwashing was practiced through the review of the Handwashing Demonstration videos that the team collected from the field. Being able to observe the practical challenges that people face in the home with regards to handwashing helped me appreciate that how focusing on promoting the construction and use of simple low-cost handwashing stations could play a key role in increasing the number of people regularly washing their hands with soap.
 

How does your organisation intend to use the findings?

We intend to use the findings in our Ebola prevention work in Goma. We will use the findings from the Motives tool to help create a guiding story for which our messaging will link to. The Touchpoint tool has helped us to confirm the most effective communication channels to use, confirming that social media is likely to be the most effective. We are keen to try out the Wash’Em tools across the different settings where we work in DR Congo. Our first trial took place in the city of Goma, where there is a theoretical risk of Ebola reaching the inhabitants. We intend to use the tools in settings where people have been displaced. and if possible. where people have experienced Ebola directly.

Coffee with CAWST: An IWD Feature with Lemlem Kebede

In the spirit of International Women’s Day, we sat down with one of our outstanding team members, Lemlem Zeleke, to discuss the importance of monitoring and evaluation in delivering effective WASH interventions to reach vulnerable populations, such as women and children. Monitoring and evaluation might sound pretty formidable to you (and they are!) so grab a cup of coffee and read on.

Image: Alberta Council for Global Cooperation (ACGC)

International Women’s Day 2019 is on Friday, March 8, and it’s a day to celebrate the diverse achievements of women, and to accelerate gender equality. We’re taking this opportunity to celebrate one of the talented individuals with whom we work, and to talk about how we can accelerate gender equality in water, sanitation and hygiene (WASH). Women and girls are some of the most vulnerable populations that we must consider when designing WASH interventions. If you want to learn more about the impacts of water, sanitation and hygiene for maternal and child health, check out our fact sheet.

In the spirit of International Women’s Day, we sat down with one of our outstanding team members, Lemlem Zeleke Kebede, to discuss the importance of monitoring and evaluation in delivering effective WASH interventions to reach vulnerable populations, such as women and children. A little background on Lemlem: She has over a decade of relief and development experience in planning, implementing, monitoring, and evaluating hygiene and sanitation promotion programs for refugees, local communities, and internally displaced people.

Lemlem champions the collection, monitoring, and evaluation of WASH projects to impact health outcomes for women, children, and other vulnerable populations. Before moving to Calgary, she worked at CAWST’s Water Expertise and Training Centre in Ethiopia, Ethiopian Kale Heywot Church Development Commission. She is now a Knowledge & Research Advisor here at CAWSTand a monitoring and evaluation master (though she would never tell you that herself). Monitoring and evaluation might sound pretty formidable to you (and they are!) so grab a cup of coffee and read on: Lemlem brings an inspiring mix of passion, focus, insight, and methodology to CAWST and our clients.

Who is a female role model that you look up to and why?

When I worked in Ethiopia at the International Rescue Committee, there were two WASH technical advisors on the team whom I especially admired, Dorothy Peprah and Penninah Mathenge. They were strong and supportive, and they encouraged me to do my job better. They coached and mentored me over the years to improve the quality of my knowledge and skills. I aspire to be like Dorothy and Penninah—they were confident, smart, and eloquent.

Tell us about how you got into WASH, and especially the monitoring and evaluation of WASH projects.

I started my career in Ethiopia as an elementary school teacher, then went on to teach a high school biology. I loved to teach, but my real passion was development. I transitioned to working in WASH as a trainer with Ethiopian Kale Heywot Church (now a WET Centre). Then, I became a National WASH Advisor with IRC and it was really that role that opened me up to pursue monitoring and evaluation. At that time, I would oversee WASH projects. While we had some resources to support with monitoring and evaluation, I had a supervisor at the time who encouraged me to take courses so I could start to lead more in that field, growing professionally and with the organization. During those years, I was curious and driven to learn more about public health and to widen my perspective on approaches to development. Then in my master’s at the University of Leeds I learned about evidence-based approaches and logical models, and I’ve been able to apply these insights in my work with CAWST, especially in supporting our clients with monitoring and evaluation.

What does monitoring and evaluation entail in WASH projects? What kind of statistics can you collect?

Monitoring and evaluation of WASH projects goes hand-in-hand with other project activities, guiding the execution of the work, and determining whether the project is successful or not in different areas. The type of data we collect is based on the planned activities and our intended outcomes of the project.

Monitoring is continuous. All throughout the project activities we track inputs and outputs against how we planned the project. Monitoring helps us to ensure that we deliver on what we planned to do.

Evaluation is periodic. It allows us to look back and consider whether what we executed achieved the objectives that we intended.

For example, a we might plan to create education materials and train on technical WASH activities. In that case, we would monitor: how many materials we developed, what materials in comparison to what we planned, and whether we are actually training the people we planned to train. When we do an evaluation, we might look at whether people are using the technology we trained on correctly, continually, and consistently. If the answer is no, we seek to understand why, what are the motivational factors, and we can adjust our plans from there.

What I often see are projects that place men as the leaders of WASH facility management and construction. This assumes that women cannot participate in these elements of WASH projects, and that their role is to support the household. Women and girls are not just the passive receivers of WASH, they must be a key player in the project implementation. When we work with them to understand their specific challenges, as well as what they see as the solutions, we can create WASH interventions that suit everyone.

Tell us about a time when you saw monitoring and evaluation change the course of a project.

I just got home from a trip to Nepal, supporting our Water Expertise and Training Centre, ENPHO, to reflect on an evaluation we did and plan the next steps. The results of this evaluation are pushing us to change course. Originally, we set ambitious targets around training on household water treatment options and total sanitation; our focus to date has been on improving technical knowledge. Considering our evaluation results, we are noticing that the technical knowledge is not enough; we are not reaching households to use technology as consistently as we hoped. We’re currently still planning for our next phase of the project, but I can tell you that we will shift our focus and efforts towards behaviour change interventions. To start, these efforts may look like household visits to connect with people more directly and understand their challenges and barriers to taking action on their water, sanitation and hygiene needs.

Beyond that example, when we design projects, it’s very important that we conduct needs assessments and gender analyses. I believe this should be conducted by focusing on women, girls, men and boys. All of their needs need to be accounted for in the design of projects, and the monitoring and evaluation of projects, in order to achieve equitable WASH access. What I often see are projects that place men as the leaders of WASH facility management and construction. This assumes that women cannot participate in these elements of WASH projects, and that their role is to support the household. Women and girls are not just the passive receivers of WASH, they must be a key player in the project implementation. When we work with them to understand their specific challenges, as well as what they see as the solutions, we can create WASH interventions that suit everyone.

Another layer of this challenge happens on the implementation side. There is an overwhelming majority of males with an engineering background in the position of implementers. It’s important that we continue to encourage women to enter this field and that we support current implementers to design with a gender equity lens in mind.

 

How is monitoring and evaluation typically done in WASH projects?

I have seen a big range of how the information is collected – from pencils and notepads, to using tablets and using GIS data to find the most vulnerable areas to focus efforts in. I have supported client organizations of CAWST to innovate their ways of collecting health information and other metrics. Working with the Environment and Public Health Organization of Nepal (ENPHO) in partnership with CAWST, on the Nepali Earthquake Relief Fund, I introduced the team to use a software and tablets to collect data, shifting away from using pen and paper. This change impacted the quality of the data being collected, it increased our efficiency and capacity to collect data, and our ability to use it to adapt interventions for optimal impact.

Regardless of how the data is being collected, the most important thing to remember is the ultimate purpose of evaluation and monitoring. That is, to improve the project and to ensure that we are meeting the needs of communities we serve, in the most equitable way possible.

 

What are some of the challenges with monitoring and evaluation in WASH?

Sometimes we don’t get the results we hoped for, and that can be disheartening, but that is why we do monitoring and evaluation: to deliver more accurate and impactful services and interventions. There are a myriad of factors in achieving our goals – implementation may not work out was we planned, and we need to adjust as those factors emerge. I think we can mitigate this when we make monitoring and evaluation an integral part of the project design because it helps us to account for SMART (specific, measurable, attainable, realistic, time-bound) goals. It is all too easy to get distracted by the results we think are appealing.

Secondly, sometimes we become so concerned with delivering on the activities, we don’t give time and due attention to the data, which can affect the quality of the data, making it hard to use.

Lastly, in designing projects with monitoring and evaluation in mind, we sometimes get distracted by the nice-to-know data. It’s so common now to have lots of data available to us, but collecting that takes time and resources. We must spend the time upfront thinking about what data is going to tell us and what is the need-to-know data.

 

What solutions does CAWST offer clients who want to learn about monitoring and evaluation?

We have a workshop on Monitoring for Improvement to help create monitoring systems and collect data required to measure project performance. We also offer consulting services to clients on how to undertake data collection, analysis, and report writing so that they limit errors and duplication.

Read more on Monitoring and Evaluation in our Household Water Treatment and Safe Storage Knowledge Base.


Tori D’Avella, BA, MSOD is a Public Engagement Officer on the Public Engagement & Donor Initiatives team at CAWST. She recently completed an MSc in Organization Development, exploring the factors that lead to resilient partnerships in sustainability and systems change initiatives. Tori has international consulting experience in Botswana, China, Costa Rica, and France. Fluent in English and Italian, Tori is a public speaking virtuoso and relishes great conversations over coffee.

Office Administrator

This position is ideal for a well-organized person who enjoys multi-tasking and working with both people and technology. To apply for this position, you must be available to come into the office a minimum of one day per week from 9 am – 1 pm.

Purpose of the Role

This position is ideal for a well-organized person who enjoys multi-tasking and working with both people and technology. Daily responsibilities include assisting CAWST with office administration duties that make it possible for things to run smoothly.

 

Duties and Responsibilities

  • Answering the phone
  • Greeting guests that come in for meetings
  • Managing couriers
  • Supporting the Director of Business Operations with upkeep of files
  • Managing office supplies
  • Supporting with select vendors
  • Other admin duties as needed

 

Orientation and Training

Training and orientation will be ongoing, and led by the Director of Business Operations

 

Skills and Qualifications

  • Experience with Microsoft Office Suite
  • Experience working in an administrative role

 

Department and Supervision:  Keri Smith, Director of Business Operations

 

Location: B12 – 6020 2 Street SE, Calgary, Alberta T2H 2L8 Canada

 

Time Requirements

  • 20 hours per week
  • Monday through Friday, 9 a.m. – 1 .p.m. each day
  • Can be shared by multiple volunteers, minimum commitment of one day per week

 

Start Date: As soon as possible

 

Application

If you are already a CAWST volunteer, and you wish to apply for this volunteer position, please contact Tori D’Avella at volunteers@cawst.org with the title of the Volunteer Position you are applying for in the subject line.  If you are new to CAWST, please fill out the Volunteer Intake Form, so we can get you started!

To apply for this position, you must be available to come into the office a minimum of one day per week from 9 am – 1 pm.

 

Additional comments   

All CAWST volunteers are (amazing!) invited to participate in a 4-day training workshop of their choice after completion of 40 volunteer hours. Volunteers are also invited to join in our annual Volunteer appreciation night. CAWST welcomes volunteers searching for work experience, and we are happy to provide letters of reference to interested volunteers.

Youth taking action on safe drinking water in Canada

The 2019 United Nations’ World Water Day theme Leaving No One Behind is near and dear to our mission and work at CAWST. We strive to leave no one behind by sharing knowledge and skills on water, sanitation and hygiene solutions so that individuals, households, and communities can take action. This is a story on how Wavemakers are leaving no one behind through their action project on safe drinking water in Canada.

The 2019 United Nations’ World Water Day theme Leaving No One Behind is near and dear to our mission and work at CAWST. We strive to leave no one behind by sharing knowledge and skills on water, sanitation and hygiene (WASH) solutions, so that individuals, households, and communities can take action on WASH issues.

People who live in remote areas often face challenges to access water that is safe to drink and safely-managed sanitation. This is an issue in many parts of the world, including Canada. One of our Wavemakers teams took an interest in this problem and decided to be part of the solution. This article shares their experience and efforts to leave no one behind in Canada.

Coming up on March 19 at World Water Day: Youth Taking Action, you can check out this Wavemakers project and many more – RSVP now!

 

Written by Jay, Student | Ian Bazalgette School

For the past three years, students of Ian Bazalgette School have been working on the Clean Water Birthday Project. Started in recognition of Canada 150, the project aims to raise awareness and funds for the many Indigenous communities across Canada that are affected by boil-water advisories and that lack access to potable water. According to the United Nations, clean drinking water is a basic human right, yet there are still individuals in our country who suffer from inadequate access to clean drinking water.

We have taken on this problem in a multitude of ways, with our primary fundraiser being the sale of reusable plastic water bottles with our logo, facts about the cause, and links to our website. Thus far, we have raised over $1,300 by this means. All of the proceeds from our fundraisers go towards Water First, a Canada-based charity which funds and educates Indigenous Canadians on the construction and maintenance of water treatment plants. Last year, our school participated in a media-covered campaign called “We Walk for Water” in order to raise awareness for the issue. Several political figures were in attendance, including City Councillor Gian-Carlo Carra and MLA Joe Ceci. We have also created videos, posters, social media pages, and a website for the cause.

The work we have done has had a huge impact on the local and national communities. Our team has attended numerous events on behalf of our campaign, such as the CAWST Wavemakers Summit, the Calgary Eco-Leaders Conference, and Paint It Blue for World Water Day. We Walk for Water was covered by Global News, with educator Denise Hammond and student Halima Mohamed appearing to discuss Indigenous water issues. The cause has also been recognized at the federal level, with funds allocated by Finance Minister Bill Morneau in the 2018 budget. Moving forward, we plan to attend the Mayor’s Environment Expo, continue selling water bottles, and print stickers with information on our project for businesses to put on their disposable water bottles. We look forward to sharing our progress on March 19 at World Water Day: Youth Taking Action with other CAWST Wavemakers Action Project Teams and the public.

Curt Young and the Healers, a band local to Calgary, plays at the Ian Bazalgette We Walk for Water event.

Youth Volunteering Day

Volunteer on April 13th from 10:00 am to noon, and help to build a new biosand filter, which will be displayed publicly in Calgary.

Volunteer on April 13th from 10:00 am to noon, and help to build a new biosand filter, which will be displayed publicly in Calgary.

Volunteers will have the chance to meet CAWST staff and hear about their various roles, learn about the biosand filter, and contribute towards our public engagement campaign. Sign Up Here!

CAWST in the News: ACGC’s Top 30 Under 30 for 2019

Happy International Development Week! CAWST is pleased to highlight the up-and-comers in international development featured in this year’s ACGC’s Top 30 Under 30 magazine. One of our staff and one of our volunteers made the list!

Happy International Development Week!

As a member organization of the Alberta Council for Global Cooperation (ACGC), CAWST is excited to highlight the up-and-comers in international development who are acknowledged in the ACGC 2019 Top 30 Under 30 magazine. This publication is released annually to share stories of people from Alberta, and those working with their member organizations abroad, who are acting on solutions to the development challenges we face globally. This year, the theme for International Development Week and the ACGC Top 30 is SDG 5: Gender Equality.

It is inspiring and encouraging to learn about the outstanding achievements of these 30 young people who are acting on their vision of a brighter future for our world. We are especially proud that two of our very own -Stephanie Southgate, who is one of our staff members, and Gideon Mentie, one of our public engagement volunteers- are among those recognized in the 2019 ACGC Top 30 Under 30.

Congratulations to all of them!

 

Stephanie Southgate, our Wavemakers Program Manager, is recognized for her outstanding work engaging youth to take action on water, sanitation and hygiene. Through Wavemakers workshops and mentoring, Stephanie has sparked passion and inspired action of thousands of youth in Alberta, increasing awareness of gender equality through access to safe drinking water and safely managed sanitation.

 

 

 

 

 

Gideon Mentie is one of CAWST’s volunteers, supporting Wavemakers and other public engagement activities, while he pursues his civil engineering degree at the University of Calgary. A former Junior Citizen of the Year in Brooks, Gideon aspires to be a changemaker in water resource management and is especially driven to working towards a world where public institutions, such as schools and hospitals, have safe drinking water and medical equipment sterilization.

On behalf of CAWST, congratulations to Stephanie and Gideon on their well-deserved acknowledgement. We are fortunate to have the opportunity to work with ACGC and our fellow members to encourage young leaders like Stephanie and Gideon, as we all work together to achieve the Global Goals.

Get #DevInspired this International Development Week and read the latest ACGC Top 30 Under 30 magazine here.

Want to meet these young leaders, along with many more? Join us for an evening of celebration of youth action on access to safe drinking water and sanitation, March 19 from 5 to 7 pm, for World Water Day.

Hope, happiness, and health through water knowledge

To celebrate International Development Week (IDW), here’s an inspiring story of how Canada is helping to address water, sanitation, and hygiene issues around the world! It begins and ends in Afghanistan, and involves not just Canada but also Denmark and Pakistan.

Every year, the first full week of February marks International Development Week (IDW), which highlights Canadian contributions to poverty reduction and international humanitarian assistance. To celebrate IDW, we are excited to share this inspiring story of how, through CAWST’s work developing capacity of local training organizations and WET Centre partners, Canada is helping to address water, sanitation, and hygiene (WASH) issues around the world. It begins and ends in Afghanistan, and involves not just Canada but also Pakistan and Denmark.

 

I heard this story shortly after joining CAWST, on a work trip to Afghanistan, where I was offering training and consulting support. On meeting DACAAR’s Deputy WET Centre Manager, Dr. Shir Ahmed, we talked about work and family. He has six children; I have one. When I asked Dr. Ahmed what motivates him daily in his difficult line of work, he showed me these photos and shared the story behind them.

 

Afghanistan, circa 2009

For three years, Bismillah searched for a doctor who could explain why his daughter, Tabbasum, so frequently suffered from diarrhea and abdominal bloating. Although he regularly sacrificed going to work to take care of his daughter, he was helpless in stopping her health from deteriorating. “I am only a stonemason so my daily income was not enough to cover both my family’s needs and Tabbasum’s treatment,” Bismillah told Dr. Ahmed. “I was facing a huge problem because I had to feed my family but I was forced to choose between making a living and taking care of my daughter.” She would recover for a while after taking medications, only to get sick again and again. Whatever the root cause was, medicines were not stopping it.

As fathers ourselves, Dr. Ahmed and I could not begin to imagine Bismillah’s despair and helplessness, watching his daughter grow weaker day by day, and having to choose between working and taking care of his daughter, between food and medication. A common problem in low and middle-income countries, diarrhea can be deadly. It kills 842,000 people every year, including 1,000 children under 5 each day. [1]


This pond in a village in northern Afghanistan is a water source for many local families. The water is sometimes consumed untreated. 

Through chronic diarrhea, young Tabbasum’s health became so poor that her father feared he might lose her at any moment.

Nobody in his circle of friends and family knew what to do, but Bismillah heard about a good doctor who lived in Pakistan. Desperate to save his daughter’s life, he decided to travel 700 km over mountainous terrain to find him. He found a doctor who explained that his daughter’s illness was caused by drinking contaminated water. When he returned, Bismillah had a clear diagnosis, although he wasn’t sure what -if anything- he could possibly do about it, with his limited financial resources.

From Denmark and Canada, 2012

It was at this point that hope arrived. Hygiene educators from the Danish Committee for Aid to Afghan Refugees (DACAAR) visited Bismillah’s village, to share knowledge on affordable household water treatment methods.

Does the name DACAAR ring a bell? Perhaps it’s because we often talk about them: DACAAR is our WET Centre partner in Afghanistan. Our organizations launched this partnership in 2011. DACAAR is among the largest WASH-focused agencies in Afghanistan; they have worked there since 1984. So far, more than 1.2 million people have better water or sanitation as a result of projects implemented by DACAAR’s clients. Bismallah is one of them.

Afghanistan, 2013

Thanks to the knowledge he gained from the DACAAR hygiene educators, Bismillah gradually learned how to protect the water source, how to treat and safely store water, and how to build, use and maintain a biosand filter in his home. Since then, Tabassum and her family don’t have to drink untreated water anymore! They also benefit from regular visits and ongoing support from DACAAR. Bismallah’s family drinks clean water now, and Tabbasum has recovered her health.


Bismillah and Tabbasum now have access to clean water that is safe to drink.

Happiness

In Arabic, “Tabassum” means smile or happiness. Talk about a fitting name! Hope, happiness and healthy homes are the reasons why I do what I do. I often think about this young father and his daughter, and how water knowledge has made a difference in their lives.

These images inspire me because they illustrate how water knowledge empowers people like Bismillah and Tabbasum to have clean water that is safe to drink. Through our work developing life-saving knowledge and skills via CAWST’s in-country local partnerships and client networks, Canada is helping parents and children in households around the world to have clean, safe water. We are making happiness, hope, and healthy homes a daily possibility for girls like Tabassum.

 
 

Inspired?

 

Suneel Rajavaram, MEng, PGDRM, IPMP, is a Global WASH Advisor on CAWST’s Training and Consulting team. He has worked extensively in providing training and technical support for water and sanitation projects in numerous countries, including Afghanistan, Bangladesh, Cambodia, Canada, Ethiopia, India, Malawi, Nepal, Pakistan, South Sudan, Sri Lanka, Sudan, and the USA. Suneel and his wife Padma grew up in India and now live in Canada; they have a son who is studying to become an engineer.


References

[1] Prüss-Ustün, A., Bartram, J., Clasen, T., Colford, J. M., Cumming, O., Curtis, V., et al. (2014). Burden of disease from inadequate water, sanitation and hygiene in low- and middle-income settings: a retrospective analysis of data from 145 countries. Tropical Medicine & International Health, 19(8), 894–905. http://doi.org/10.1111/tmi.12329

World Water Day: Youth Taking Action

Join us to Paint it Blue and celebrate local youth taking action on global water issues. On March 19, from 5 – 7 pm CAWST partners with SAIT for a World Water Day showcase of youth action on water solutions. Located at SAIT’s Irene Lewis Atrium.

Join us to Paint it Blue and celebrate local youth taking action on global water issues. On March 19, from 5 – 7 pm CAWST partners with SAIT for a World Water Day showcase of youth action on water solutions and ways that you can get involved. Enjoy interactive displays, delicious snacks, and engaging speakers. This is an all-ages event at SAIT’s Irene Lewis Atrium, 1301 16 Ave NW, Calgary, AB, T2M 0L4.